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EARL M A CARTER
FRANK A McMAHON
IMPROVING
EMPLOYEE PERFORMANCE
through workplace coaching
a practical guide to
performance management
IMPROVING
EMPLOYEE PERFORMANCE
through workplace coaching
Earl – In memory of Percis Kilcoy Smith and George Minto Carter, and the gang
who exited 42 Todd Street; and to Bernice Carter (nee Pridmore) and Sarah Rachel
Carter for their inspiration, support and long lunches over two generations.
Frank – To my wife Pauline, children Penny, Dale and Kirsten, granddaughter Chloe,
and my parents Bill and Ella.
EMPLOYEE PERFORMANCE
through workplace coaching
a practical guide to performance management
EARL M A CARTER
FRANK A McMAHON
London and Sterling, VA
IMPROVING
Publisher’s note
Every possible effort has been made to ensure that the information contained in this
book is accurate at the time of going to press, and the publishers and authors cannot
accept responsibility for any errors or omissions, however caused. No responsibility
for loss or damage occasioned to any person acting, or refraining from action, as a
result of the material in this publication can be accepted by the editor, the publisher
or any of the authors.
First published in Great Britain and the United States in 2005 by Kogan Page Limited
Apart from any fair dealing for the purposes of research or private study, or criticism
or review, as permitted under the Copyright, Designs and Patents Act 1988, this
publication may only be reproduced, stored or transmitted, in any form or by any
means, with the prior permission in writing of the publishers, or in the case of
reprographic reproduction in accordance with the terms and licences issued by the
CLA. Enquiries concerning reproduction outside these terms should be sent to the
publishers at the undermentioned addresses:
120 Pentonville Road
London N1 9JN
United Kingdom
22883 Quicksilver Drive
Sterling VA 20166-2012
USA
© Earl Carter and Frank McMahon, 2005
The right of Earl Carter and Frank McMahon to be identified as the authors of this
work has been asserted by them in accordance with the Copyright, Designs and
Patents Act 1988.
ISBN 0 7494 4464 9
British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library.
Library of Congress Cataloging-in-Publication Data
Carter, E. M. A. (Earl M. A.)
Improving employee performance through workplace coaching : a practical guide
to performance management / Earl Carter and Frank McMahon.
p. cm.
Includes bibliographical references and index.
ISBN 0-7494-4464-9 (alk. paper)
1. Employees—Training of. 2. Employee motivation. 3. Mentoring in business.
4. Labor productivity. 5. Performance standards. I. McMahon, F.
A. (Frank A.) ll. Title.
HF5549.5.T7C298526 2005
658.3’14—dc22
2005019168
Typeset by Digital Publishing Solutions
Printed and bound in Great Britain by Creative Print and Design (Wales), Ebbw Vale
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